Amazon expands A-to-z Guarantee to efficiently resolve defective product claims for customers and sellersīeginning September 1, for products sold through, Amazon will facilitate resolution of property damage and personal injury claims between the customer, the seller, and their insurance provider. We’re excited that these innovations create a more trustworthy shopping and selling experience for customers and sellers in our store. We are also launching Amazon Insurance Accelerator to help sellers buy insurance at competitive rates from trusted providers. Now, in the unlikely event a defective product sold through causes property damage or personal injury, Amazon will directly pay customers for claims under $1,000-which account for more than 80% of cases-at no cost to sellers, and may step in to pay claims for higher amounts if the seller is unresponsive or rejects a claim we believe to be valid. This helped customers more confidently shop from sellers, raising the bar on customer experience and driving sellers’ growth. We are extending our A-to-z Guarantee to protect customers in the unlikely event a defective product sold through causes property damage or personal injury-regardless of who sells it.Īmazon originally launched the A-to-z Guarantee more than 20 years ago to provide customers with a hassle-free return process for products sold and fulfilled by third-party sellers. Amazon stands behind our customers and the products in our store.
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